PESHAWAR: The Peshawar Consumer Court has ordered Easypaisa Digital Bank to refund Rs40,000 allegedly transferred from a customer’s account without his authorization, pay Rs25,000 in compensation to the consumer and deposit another Rs25,000 as a fine with the government.
Consumer Court Judge Nasrullah Khan Gandapur announced the verdict on October 3, 2026, on a complaint filed by consumer Fahadur Rehman, partially allowing his plea.
According to the complaint, Fahadur Rehman visited a local Easypaisa service provider on February 14, 2026, intending to withdraw Rs50,000 for family needs. However, he found that only around Rs11,000 remained in his account.
The complainant said his account had previously held more than Rs50,000. Upon checking the transaction history, he discovered that Rs40,000 had been transferred through three separate transactions on February 12.
According to the court, Rs10,000 was transferred to Imran Traders, Rs22,000 to Swift Collect System, and Rs8,000 to an Easy Online Service account.
The complainant maintained that he had neither carried out the disputed transactions himself nor authorized anyone else to transfer the money. He also stated that he had not received any email notification regarding the transactions.
ALSO READ: Easypaisa Makes Insurance More Affordable with New Low-Cost Plans
In its judgment, the court observed that institutions providing financial and electronic payment services have a responsibility to exercise due care, maintain reasonable security measures and provide services according to expected standards.
The court noted that Easypaisa Digital Bank failed to appear despite being served notices through multiple channels. As a result, the proceedings were conducted ex parte, leaving the complainant’s allegations unrebutted.
The court subsequently directed Easypaisa Digital Bank to refund the Rs40,000 transferred through the unauthorized transactions, pay Rs25,000 to the consumer as compensation for mental distress and other losses, and deposit Rs25,000 as a fine with the government.
