ISLAMABAD: The National Database and Registration Authority (NADRA) has clarified that banks have no role in the issuance or verification of Proof of Life certificates for pensioners.
According to NADRA, pensioners and eligible beneficiaries can deal directly with their respective pension-providing institutions. Pensioners can also submit their requests directly to the relevant institution through the mobile application.
The authority clarified that the Proof of Life certificate process is linked to the pension-providing institution, not the bank. Once completed, the certificate should be submitted directly to the concerned pension-providing institution.
NADRA advised pensioners that they do not need to visit a bank to complete or update their Proof of Life certificate.
The authority further said citizens can obtain guidance about identity-related information and services through NADRA’s official website. For assistance, they can also contact the NADRA helpline at 1777.
NADRA also highlighted a common issue involving Proof of Life certificate data not appearing on the PakID mobile application. In such cases, pensioners should contact their pension-providing institution and ask it to verify why their details are not included in the pensioner record registered with NADRA.
What happens if you fail to collect your CNIC from NADRA on time?
Earlier, The National Database and Registration Authority (NADRA) has advised citizens to collect their identity cards promptly once they are ready.
According to a post issued by NADRA, citizens should collect their CNICs as soon as possible after the stipulated processing period has ended.
Under NADRA policy, an uncollected CNIC is destroyed three months after the final delivery date.
Citizens who fail to collect their identity cards within the prescribed period will have to submit a fresh application and pay the applicable fee to obtain a new card.
NADRA also advised citizens not to remain silent if they are unclear about the documents required at a NADRA centre or zonal board, or if they do not understand the instructions provided by staff.
Under the policy, applicants have the right to request written information about the documents required to obtain a particular service. They can ask the relevant officer to provide the requirements in writing.
If the requested written guidance is not provided, citizens can lodge a complaint with NADRA’s customer services.
Complaints can also be submitted through NADRA’s online complaint portal or via email at csd@nadra.gov.pk.
