ISLAMABAD: The Power Division has decided to introduce major reforms to the detection billing system to protect electricity consumers from unnecessary difficulties and additional financial burdens.
Under the existing system, detection bills are issued when a meter malfunctions, a technical fault occurs, or accurate electricity consumption cannot be recorded. In such cases, consumption is estimated according to relevant regulations.
However, discrepancies between estimated and actual consumption have, in some cases, resulted in overbilling, forcing consumers to undergo lengthy complaint procedures. Concerns have also been raised over transparency and potential irregularities due to human intervention in the process.
Taking notice of these issues, the Power Division has decided to make the detection billing system digital and automated, with the aim of minimizing human intervention and discretionary powers.
The division has directed all distribution companies to take necessary measures, including amendments to the Consumer Service Manual of the National Electric Power Regulatory Authority (NEPRA).
Under the proposed system, detection billing and related recovery will be monitored on a monthly basis. The mechanism is intended to help identify overbilling and unusual trends at an early stage and ensure timely corrective action.
Federal Minister for Energy Sardar Awais Ahmad Khan Leghari said the ongoing reforms in the power sector were primarily aimed at providing maximum relief and convenience to consumers.
