NADRA clarifies pensioners role in Proof of Life certificate process

The National Database and Registration Authority (NADRA) has clarified that banks have no role in approving or updating the Proof of Life Certificate (POLC) used for pension-related matters.

Responding to a question during a NADRA podcast about what pensioners should do if their POLC is not accepted or updated by a bank or pension controller, a NADRA spokesperson said the process takes place directly between the pensioner and the relevant pension-disbursing authority.

According to NADRA, some pensioners have raised concerns about their certificates not being accepted or updated by banks or pension authorities.

The authority clarified that banks are excluded from the POLC process, as the matter is handled directly between the pension recipient and the institution responsible for disbursing the pension.

Pensioners are therefore not required to submit their applications through banks, the spokesperson explained.

NADRA said pensioners can submit their POLC applications directly to the relevant authority or department responsible for issuing their pensions through the authority’s mobile application.

The authority urged pensioners not to hold banks responsible for issues related to the certificate, stressing that the application and its transmission to the concerned institution are handled directly through NADRA’s mobile application.

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