Security check-in has become a constant torment for passengers of the Islamabad Metro Bus Service, where, due to poor quality scanners and a lack of metro travel cards, the residents of the twin cities are facing long queues and extreme humiliation every day.
Millions of people travel between Islamabad and Rawalpindi every day, but the poor condition and slow speed of the security scanners newly installed at the metro stations have made this modern travel facility a source of torment for the citizens.
A large number of passengers say that the scanners installed at most stations are either technically inoperative or their speed is so slow that even passing through it take excessive time. As a result of this slowness, students and employees going to offices, hospitals, and educational institutions have to stand in queues for several minutes, which they fail to reach their destination on time.
The situation worsens during rush hours when women, children, and the elderly also have to wait for long in the same cramped environment. Citizens allege that due to the complete breakdown of scanners at many places, only manual searches are being conducted, which is not only a waste of time but also a big question mark in terms of security.
Expressing deep anger and resentment over this criminal silence of the metro administration, citizens have said that the failure to provide basic facilities and modern cards like Peshawar is a matter of the hour. They have demanded that these scanners be immediately replaced with a modern card system in which there is no need for staff to handle this operation.
Read also: Public demands reduction of fares for Islamabad Airport Metro
