PESHAWAR: The Khyber Pakhtunkhwa (KP) government has taken a major step toward digitizing land record services with the launch of an E-Fard Portal and a Digital Public Feedback System.
The provincial government has launched the initiatives to make revenue and land record services faster, more transparent and accessible to citizens.
Under the new E-Fard system, residents will no longer need to make repeated visits to revenue offices to obtain a Fard (land ownership record). The document can be obtained from home or through designated service centers using three channels: NADRA e-Sahulat centres, the official online self-service portal and the Dastak app.
Only users who have completed biometric verification through NADRA will be able to download the digital Fard. The applicable fee can be paid electronically through 1LINK or Easypaisa, with payments transferred to the government treasury.
Once issued, the Fard will remain available in the citizen’s account and can be downloaded again whenever required.
The digital document will also carry a QR code, allowing users and relevant authorities to verify it online against the central land record database. The government says the feature will make verification easier while improving transparency.
Digital Feedback System Introduced
Alongside the E-Fard service, the provincial government has introduced a digital mechanism to monitor citizens’ experiences with revenue services.
Under the system, citizens who use revenue services will be contacted randomly by telephone and asked to provide feedback. Their responses will be recorded digitally, while satisfaction levels will be classified into four categories.
Complaints from dissatisfied citizens will be displayed directly on the Deputy Commissioners’ dashboards, enabling district administrations to identify problems and respond to complaints.
Citizen feedback will also be incorporated into monthly meetings of Deputy Commissioners and used as a key indicator for assessing district performance.
The government plans to recognize districts showing strong performance, while officials in districts with weaker results may be required to explain shortcomings.
According to the provincial government, the new feedback mechanism could also help reduce complaints related to land services and strengthen public confidence in the land record system.
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