ISLAMABAD: The Directorate General of Immigration & Passport (DGIP) has taken a major step to make passport fee payments easier and more transparent, announcing a shift to a fully digital, cashless system.
This decision has been taken in a meeting conducted by Muhammad Ali Randhawa, DGIP, which was attended by representatives from the National Bank, JazzCash, Easypaisa, and other financial institutions. This development is in keeping with the vision set by the Prime Minister Shehbaz Sharif and the Interior Minister.
DGIP stressed on the importance of this move in order to help citizens get rid of long banking queues and ensure secure transactions. All stakeholders pledged their full cooperation for the implementation of this cashless system.
Previously, on May 9, 2026, DGIP took initiatives to improve service delivery in passport offices in order to offer efficient, transparent, and respectful services to the citizens.
In this regard, Muhammad Ali Randhawa made an official visit to the Regional Passport Office of G-10, Islamabad where he reviewed the facilities provided there besides listening to citizens’ grievances and giving his direct instructions to address the issue.
“Through the use of modern technology, we are not only increasing transparency but also making the process more convenient for citizens,” Randhawa said. He reiterated the commitment to further improve service standards at passport offices nationwide.
Pakistanis to receive passports at their doorstep: Officials
Earlier, the Directorate General of Immigration and Passports (DGIP) is preparing to roll out a countrywide passport shipping service alongside an automated digital assistant to streamline the process for citizens, according to DG Muhammad Ali Randhawa on Sunday.
Speaking to the media, Randhawa revealed that passport seekers will shortly be able to receive their documents right at home. He noted that negotiations are currently taking place with a major logistics firm to finalise the logistics. Once the contract is finalised, the doorstep distribution setup will go live nationwide, allowing individuals who opt for the service to have their ready passports mailed directly from the federal capital for a small delivery fee.
The Director General further explained that the department intends to scale this mailing facility to include expatriates living abroad during the next stage of the rollout.
Additionally, the immigration chief announced the upcoming deployment of an interactive chatbot. This virtual tool will permit users to easily review necessary paperwork, look up application steps, and track the real-time progress of their pending passports online. The integration of this automated platform is expected to alleviate pressure on the department’s telephone helpdesk, which is concurrently undergoing a capacity expansion.
